bet10 Privacy
Policy

bet10 (referred to in this Privacy Policy as "bet10," "we," "us," or "our") is an online gaming platform accessible at bet10.one, offering casino games, live dealer games, fishing games, bingo, slot machines, and sports betting to registered players in the Philippines.

bet10 is the data controller responsible for the personal information collected through the bet10 platform. As data controller, bet10 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012 (DPA) and the regulations of the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected through the bet10 website at bet10.one, the bet10 mobile-optimised interface, customer support communications, and any other interaction you have with the bet10 platform.

bet10 collects the following categories of personal data from players and prospective players:

bet10 does not collect sensitive personal information (as defined under the DPA, such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

bet10 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the bet10 platform, including IP address, device identifiers, browser information, and session activity logs, via cookies and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, Maya, and banking partners in connection with your transactions.
• Publicly available sources: In limited circumstances, bet10 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

bet10 uses your personal data for the following purposes:

• Account management: Creating and maintaining your bet10 account, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
• Platform operation: Processing your bets, deposits, and withdrawals; delivering game services; crediting bonuses and VIP Club rewards; and resolving disputes.
• Regulatory compliance: Fulfilling our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes mandatory KYC verification and transaction monitoring.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour; administering deposit limits, loss limits, cooling-off periods, and self-exclusion requests; and complying with PAGCOR's responsible gaming requirements.
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest, and always with an easy opt-out option.
• Platform improvement: Analysing aggregated usage data to improve the bet10 platform, fix technical issues, and develop new features.

Under the Data Privacy Act of 2012, bet10 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your bet10 account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bet10 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and regulatory authorities: As required by our gaming licence and applicable Philippine law, including mandatory reporting of suspicious transactions under the AMLA.
• KYC and identity verification providers: Third-party service providers that assist with identity verification, age verification, and document authentication as part of our KYC process.
• Payment processors: GCash, Maya, and banking partners involved in processing your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable regulations.
• Fraud prevention and AML screening providers: Third-party compliance service providers that assist bet10 in detecting and preventing fraud, money laundering, and other financial crimes.
• Game software providers: Licensed game studios and live dealer providers whose games are offered on the bet10 platform. These providers may receive limited technical data necessary to deliver their games.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers that support the operation of the bet10 platform, subject to strict data processing agreements.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal proceedings, regulatory investigations, or compliance purposes.

All third-party service providers engaged by bet10 are required to process your personal data only on bet10's documented instructions and in compliance with the Data Privacy Act of 2012. bet10 does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

bet10 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR regulations and AMLA record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under the AMLA and PAGCOR regulations.
• KYC documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Gaming activity data: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent.

When personal data is no longer required, bet10 will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

bet10 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the bet10 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial information and KYC documents, is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised bet10 personnel and service providers on a strict need-to-know basis. All access is logged and regularly audited.
• Two-factor authentication: bet10 supports and encourages the use of two-factor authentication (2FA) for player accounts to prevent unauthorised access.
• Penetration testing: The bet10 platform undergoes regular security assessments and penetration testing by independent cybersecurity professionals.
• Incident response: bet10 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, bet10 will notify the National Privacy Commission and affected players in accordance with the DPA's breach notification requirements.

While bet10 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying bet10 immediately if you suspect any unauthorised access to your account.

The bet10 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the bet10 platform, helping us identify technical issues and improve performance. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the bet10 platform. Used only with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core bet10 platform, but may limit some personalisation features. Note that disabling strictly necessary cookies may prevent you from logging in or using certain platform functions.

• Right to be informed: The right to know what personal data bet10 collects about you, why it is collected, and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data bet10 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your bet10 account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bet10's legal retention obligations under PAGCOR regulations and the AMLA.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by updating your notification preferences in your account settings.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

bet10 will respond to all data privacy rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you. Please note that certain rights may be limited where bet10 has overriding legal obligations — for example, we cannot delete transaction records that we are required to retain under the AMLA.

If bet10 discovers or has reason to believe that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and report the matter to PAGCOR as required by our regulatory obligations.

If you are a parent or guardian and believe that your child under 21 has registered on the bet10 platform, please contact us immediately at the details provided in Section 13. We will investigate and take appropriate action without delay.

bet10 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, bet10 will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the bet10 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how bet10 protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bet10 handles your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 within the bet10 platform after logging in — ask to be connected to the Data Privacy team.
• Response time: bet10 aims to acknowledge all privacy enquiries within 2 business days and provide a full response within 15 business days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with bet10's response to your privacy concern. The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012.